FAQs

If you can’t find an answer to your question, please feel free to send us a message, or call us on 0203 727 0705.

  • We're open 7 days a week from 9am until 5pm.

    We sometimes host special events later in the eventing.

  • A play session is entry into the soft play downstairs (with access to the climbing frames, ball pit and slide etc. Whereas the Play Group is held in a dedicated space in the café upstairs for under 2s only. Toys are provided as well as a safe space to explore and for adults to socialise.

  • Yes, adults can join the children downstairs in the soft play sessions.

    Single child ticket includes up to two adults (£10)

    Second child tickets also include two adults (£15)

    Additional adults can pay £2 upon arrival.

  • Monday - Friday there is paid parking locally or at Sainsbury’s on the high street (£2 for 2 hours).

    Saturday and Sunday parking is free.

  • If your booking is for 10 or less, please use the 'Play Reservations' button on our website (or the Momence app).

    If your booking is more than 10, please contact us at info@millieandmaisie.com

  • Yes. Our lower ground play area is air conditioned and maintains a comfortable temperature throughout the day. Additionally, we ensure that our air filtration system is always operational to provide a clean and healthy environment for everyone.

  • Rescheduling a session with us is really easy!

    Simply email us at info@millieandmaisie.com with your request, and we'll take care of it for you promptly.

  • We would love for you to take pictures of your little ones during their time with us! Be sure to tag us on Instagram, if you wish.

    However, please ensure that no other children are included in the images, as it is paramount that we respect the privacy of others.

  • We keep lost property for up to a month before disposing of it.

    If you've misplaced something, please contact us at info@millieandmaisie.com, and we'll be happy to check for you.

  • Of course. We offer a healthy selection for babies and provide disposable bibs so clean up is hassle-free.

    We offer baby weaning plates, oat bowls, yogurt bowls (with dairy free alternatives).

    However, if you're baby has any special dietary requirements, then you're welcome to bring in your own food.